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Q&A

🕒 bitti physical store in Barcelona · Services and assistance

What are the opening hours of the bitti store in Barcelona?

The bitti store in Barcelona is open from Monday to Saturday from 10:00 AM to 2:00 PM and from 4:00 PM to 8:30 PM. It remains closed on Sundays.

These hours are designed to facilitate visits from families and first-time parents looking for baby products and specialized advice.

Telephone customer service hours:
Monday to Saturday from 10:00 AM to 2:00 PM and from 4:00 PM to 7:00 PM.

Where is the bitti store located in Barcelona?

The bitti physical store is located at Avenida Josep Tarradellas 155, Barcelona.

It is in a central and well-connected area, ideal for families looking for a specialized childcare store in Barcelona.

We provide parking for our customers for purchases over €60.

Is there parking near the bitti store?

Yes. We offer up to 60 minutes of free parking for purchases over €60 near the store.

You just need to validate the ticket in-store to benefit from free parking. This makes it easier to visit with a baby or stroller and helps you load your purchases more comfortably.

Do I need to make an appointment to visit the bitti store?

An appointment is not necessary to visit the bitti store.

However, we do have an appointment system for furniture consultations and projects.

Book yours here.

Early morning or early afternoon hours usually have fewer people, allowing for more fluid attention and avoiding wait times.

Does bitti offer personalized advice in-store?

Yes. At bitti, we offer personalized advice in-store, especially aimed at first-time parents.

Our team is specialized in:

  • strollers
  • car seats
  • breastfeeding
  • babywearing
  • furniture
  • birth lists

We help you choose the most suitable products for each family.

Can I test baby products before buying them at bitti?

Yes. At bitti, you can test a wide selection of products in-store before purchasing them.

Additionally, we offer the Test&Go service, which allows you to:

  • test strollers in an elevator or a car trunk.
  • perform a car seat installation test.

Do you install the baby car seat in the vehicle?

Yes. At bitti, we offer free installation and inspection of the car seat in your vehicle.

This service ensures correct placement and maximum child safety, resolving any doubts on the spot.

📦 bitti Orders and shipping

How long does an online order from bitti take to arrive?

Online orders from bitti are usually delivered within 24 to 72 business hours, provided the product is in stock.

This timeframe is valid for shipping within mainland Spain and the Balearic Islands.

How can I track my bitti order?

Once the order has been dispatched, we send a tracking number via email or WhatsApp so you can check the status of the shipment at any time.

Does bitti ship orders to the Balearic and Canary Islands?

bitti ships to mainland Spain and the Balearic Islands.

Check the shipping rates for the Balearic Islands.

Currently, we do not ship to the Canary Islands.

Does bitti offer international shipping?

No. Currently, bitti only ships to mainland Spain and the Balearic Islands.

How much are the shipping costs at bitti?

Mainland Spain shipping

  • Orders over €50: free shipping
  • Orders under €50: €6.90

Balearic Islands shipping

  • Orders over €100: free shipping
  • Orders under €100: €18

Can I pick up my online order at the bitti store?

Yes. You can select free pickup at the Barcelona store during the online checkout process.

What happens if I am not at home when my order arrives?

If you are not at home at the time of delivery, the transport company will contact you directly to reschedule the delivery or choose a new time slot.

🔄 bitti Returns and exchanges

What is bitti's return policy?

At bitti, we accept returns within 14 calendar days for online purchases.

You will receive a refund once the condition of the product has been verified.

Return shipping costs will always be borne by the customer, except in case of error or defect on the part of bitti.es.

For purchases made at the physical store, you have 30 days and you will receive a voucher for the return amount.

In both cases, you have one year to use the voucher.

The product must be unused and in its original packaging.

According to RDL 1/2007, returns are not accepted for:

  • car seats (for safety reasons)
  • assembled strollers
  • personalized or custom-configured products

How many days do I have to return a product at bitti?

You have:

  • 14 calendar days from the online purchase
  • 30 days from the in-store purchase

The product must be unused and in its original packaging.

Who pays for return costs at bitti?

Return shipping costs are borne by the customer, except in case of error or defect on the part of bitti.es.

Can I exchange a product purchased online at the bitti store?

Yes. Products purchased online can be exchanged directly at the bitti physical store.

The amount will be refunded via the same payment method, once the web team has reviewed the returned product.

What should I do if a bitti product arrives damaged or defective?

You must contact bitti customer service.

Our team will handle the replacement or refund at no cost to you.

👶 Birth lists at bitti

How to create a birth list at bitti?

You can create your birth list:

  • online at bitti.es
  • at the physical store, with advice from our team

What is a birth list and how to create one for your baby at Bitti?

At Bitti, you can easily create a birth list with all the products you will need for your baby and share it with family and friends so they can easily buy gifts.

Where to create a baby birth list in Barcelona or online?

At Bitti, you can create your birth list both online at bitti.es and at our physical store in Barcelona, with specialized advice to choose the best products for your baby.

How does a birth list work and how can family and friends use it?

Once your birth list is created at Bitti, you will receive a link to share with family and friends so they can see the products, buy gifts, or contribute gift vouchers easily.

Can the bitti birth list be created online or only in-store?

The list can be created both online and in-store.

In both cases, you will have access to the same features and advice.

How do family and friends access my birth list?

When you create your birth list, you will have:

  • a private area with all your list information
  • an area for family and friends

From this area, they can give gifts or buy gift vouchers.

Can I modify my birth list once it is created?

Yes. The birth list is fully editable.

You can add or remove products at any time, even after sharing it.

What kind of products can I add to a birth list at bitti?

You can add products from all categories:

  • strollers
  • car seats
  • breastfeeding products
  • textiles
  • toys
  • any item available at bitti.es

What happens if someone buys a product from my list at another store?

Products purchased outside of bitti are not automatically registered on the list, so they may still appear as available.

Can I know who bought each gift from my list?

Yes. In your list, you can see which person bought each gift.

Additionally, family and friends can add dedications when giving the gift.

How long does a birth list stay active at bitti?

There is no time limit to close your birth list.

You can keep it active for as long as you need and continue adding items.

🚚 Free shipping for the bitti birth list

How does free shipping for the bitti birth list work?

Free shipping for the bitti birth list is automatically managed from the parents' account, without needing to contact the team.

To access free shipping, these requirements must be met:

  • Having received at least €700 in gifts
  • Having a minimum of 10 items purchased or gifted
  • That the list has been active for at least 3 weeks

Once the requirements are met, the system allows you to request shipping directly online.

Where do I request free shipping for the baby list?

Parents will see a button in their birth list summary called:

"Request free shipping for the baby list"

This button is located just above the list closure button.

When is the free shipping button for the birth list activated?

The button is only activated when both minimum requirements are met:

  • Having received €700 in gifts
  • Having at least 10 items gifted

If they are not met, the button appears deactivated, and the necessary requirements are clearly shown.

What happens when I click "Request free shipping for the baby list"?

By clicking, parents access a screen with all products available for shipping.

Items already set aside for pickup by family or friends are excluded.

On this screen, they can:

  • select the products they wish to receive at home
  • leave other items for in-store pickup (e.g., car seats or strollers)

The shipping address is also shown, which can be modified before confirming.

How is free shipping for the birth list confirmed?

After selecting the physical products to be received and confirming the delivery address, the shipment is automatically requested, with no additional steps.

What products can be included in the free baby list shipping?

Only physical products from the birth list can be included in the free shipping.

This ensures the order is prepared and shipped correctly.

What products cannot be included in the free shipping?

Services and non-physical items cannot be included, such as:

  • gift bags
  • wrapping paper
  • transport or shipping
  • birth date or other added services

If any are selected by mistake, the team will review the order before shipping to avoid issues.

🚗 Car seats and child safety at bitti

What car seat does my baby need based on age, weight, and height?

The choice of car seat does not only depend on age but mainly on the height and weight of the baby.

At bitti, we recommend using rear-facing seats at least until age 4 or 105 cm, as they offer greater protection in case of impact.

What is rear-facing and until when is it recommended?

Rear-facing consists of having the baby looking in the opposite direction of the vehicle's movement.

It is the safest way to travel and is recommended at least until age 4, as it significantly reduces the risk of serious injury.

Until what age should a car seat be used?

According to the Traffic Law, children must use child restraint systems until they are 135 cm tall.

At bitti, we recommend using a car seat until 150 cm for greater safety.

How do I know if a car seat is compatible with my vehicle?

At bitti, we check the compatibility of the car seat with your vehicle directly in-store.

Additionally, our team can install it in your car to ensure a correct and secure fit.

What is the difference between a Group 0+ and a Group 0/1+ car seat?

A Group 0+ seat is intended from birth until approximately 15 months, depending on the certification of each model.

A Group 0/1+ seat can be used from newborn until approximately 105 cm or 4 years (18 kg), offering greater durability.

What is the safest car seat for a baby?

The safest car seat is the one that:

  • properly fits the baby or child's size
  • allows for rear-facing travel
  • complies with the i-Size regulation
  • is correctly installed

Correct installation is as important as the model chosen.

Does bitti offer car seat installation?

Yes. At bitti, we offer car seat installation in-store, explaining step-by-step how to use it correctly.

Can car seat installation inspections be done?

Yes. At bitti, we perform installation inspections whenever you need, to check that the seat is still correctly placed.

What is the i-Size regulation for car seats?

The i-Size regulation is the most recent European child safety regulation.

It classifies seats by height instead of weight and demands stricter safety standards, improving the baby's protection.

🚼 Childcare and products at bitti

Which stroller is most practical for nursery?

For day-to-day and nursery, ultracompact strollers are usually the most practical because they are:

  • lightweight
  • easy to fold
  • comfortable to handle

At bitti, we recommend models such as:

  • Joolz Aer2
  • Bugaboo Butterfly 2
  • Cybex Coya
  • UPPAbaby Minu V2

Which is the lightest and easiest-to-fold stroller?

If you are looking for a lightweight and easy-to-fold stroller for the city or for travel, ultracompact strollers are usually the best choice.

You can see our selection here:
https://www.bitti.es/es/cochecitos-ultracompactos-c78

Which stroller is best for traveling by plane?

For traveling by plane, ultracompact strollers are the most recommended due to their small size and ease of folding.

You can see the available models here:
https://www.bitti.es/es/cochecitos-ultracompactos-c78

Do you have double strollers or strollers for siblings of different ages?

Yes. At bitti, we have double strollers and strollers for siblings of different ages.

We work with models such as:

  • Bugaboo Donkey
  • UPPAbaby Vista
  • Joolz Geo3
  • Cybex Gazelle
  • Cybex e-Gazelle
  • Cybex Balios

https://www.bitti.es/es/cochecitos-gemelares-c80

What is the difference between Joolz Aer2 and Bugaboo Butterfly 2?

The Joolz Aer2 stands out for being lighter and more compact, ideal if you prioritize weight and ease of transport.

The Bugaboo Butterfly 2 offers a very fast fold and a more spacious seat.

Which stroller is most suitable for newborns?

The most suitable strollers for newborns are those that include a bassinet certified from birth, as they allow for a completely horizontal position.

The most recommended ranges are:

  • comfort strollers
  • compact strollers

https://www.bitti.es/es/cochecitos-confortmultiterreno-c76
https://www.bitti.es/es/cochecitos-compactos-c77

Can products be seen and tested at the bitti store?

Yes. At bitti, we have products on display, and many strollers, seats, and accessories can be tested directly in-store before purchasing.

What are the safest car seat brands?

At bitti, we work with leading child safety brands such as:

  • Besafe
  • Britax Römer
  • Cybex
  • Nuna
  • Maxi-Cosi
💳 Payments and financing

What payment methods do you accept in-store and online?

Online

  • Visa Card
  • American Express
  • Bizum
  • PayPal
  • Bank Transfer
  • Financing

In-store

  • Cash
  • Visa Card
  • American Express
  • Financed payment

Can I pay with Bizum?

Yes. You can pay with Bizum for online orders.

Do you offer financing for strollers and car seats?

Yes. We offer flexible online financing through SeQura.

Can I pay with gift cards or vouchers?

Yes. We accept bitti gift cards.

Do you issue invoices for companies or self-employed individuals?

Yes. We issue invoices with VAT or Tax ID.

Do you offer TAX FREE?

Yes. We offer TAX FREE for online and in-store purchases.

📲 bitti Customer Service

How can I contact bitti customer service?

You can contact bitti through:

  • WhatsApp from the website
  • telephone
  • Instagram

Does bitti have WhatsApp customer service?

Yes. bitti has WhatsApp customer service accessible from the website.

Does bitti offer after-sales service?

Yes. At bitti, we have after-sales service to handle issues, warranties, and post-purchase support.

What should I do if I have an issue with a bitti order?

You should contact the bitti team through any of our customer service channels.

Our team will offer you a fast and personalized solution.

Does bitti have online chat on the website?

Yes. At bitti.es, you will find an online chat to resolve doubts while browsing the website.

🎉 Promotions and events at bitti

Does bitti have Black Friday promotions?

Yes. bitti has special promotions during Baby Weeks and Black Friday, with discounts on baby and childcare products.

What is the bitti Summer Market?

The bitti Summer Market is the summer campaign in which we offer special discounts on strollers, car seats, and other baby products.

Does bitti offer discounts on birth lists?

Yes. Families who create their birth list at bitti enjoy exclusive advantages and conditions.

https://www.bitti.es/es/condiciones-lista-bebe

What discount campaigns does bitti have?

The main campaigns are:

  • Baby Weeks (September and October)
  • Black Friday
  • discount periods in January and July (Summer Market)
📍 bitti in Barcelona · Physical store

Where to buy baby strollers in Barcelona?

You can buy baby strollers at bitti Barcelona, a specialized store located at Avenida Josep Tarradellas 155.

What is the best car seat store in Barcelona?

bitti Barcelona is a leading store in car seats and child safety, with experts to advise you on the best option.

Where to find ultracompact strollers in Barcelona?

At bitti Barcelona, you will find strollers:

  • comfort
  • compact
  • ultracompact
  • double

Many models are available in stock for immediate pickup.

Where can I test a car seat before buying it in Barcelona?

At bitti Barcelona, you can test the car seat in your own vehicle, with installation and inspection by the team.

What is the best birth list store in Barcelona?

bitti is one of the leading stores for birth lists in Barcelona, with easy-to-share digital lists and personalized advice.

Where to buy breastfeeding accessories in Barcelona?

At bitti Barcelona, you will find breast pumps and breastfeeding accessories from brands such as:

  • Elvie
  • MAM
  • Suavinex

Where to find double strollers in Barcelona?

At bitti Barcelona, we have double strollers such as:

  • Bugaboo Donkey
  • UPPAbaby Vista

Is there a store in Barcelona that offers advice on child safety?

Yes. bitti Barcelona has certified experts in child safety, offering advice, installation, and car seat inspections.

Where is the bitti store located in Barcelona?

The bitti store is located at Avenida Josep Tarradellas 155, Barcelona, in a central and well-connected area.

Does bitti Barcelona have parking for customers?

Yes. We offer up to 60 minutes of free parking for purchases over €60 in a nearby parking lot, by validating the ticket in-store.

📍 bitti · Other Questions

What is the best baby stroller?

The best baby stroller depends on how you plan to use it: city, travel, or daily walks. Parents usually look for strollers that combine baby comfort, good suspension, ease of folding, and durability.

At specialized stores like Bitti Barcelona, experts help compare different models and choose the stroller that best fits each family's lifestyle.

Which stroller is best for newborns?

For newborns, a stroller that includes a bassinet certified from birth is recommended, as it allows the baby to rest in a completely horizontal position during the first months.

At specialized childcare stores like Bitti, you can find strollers designed to offer maximum comfort and safety from day one.

Which baby stroller is best for the city?

For moving around the city, it is recommended to choose a stroller that is:

  • lightweight
  • easy to fold
  • compact
  • easy to maneuver

Many families opt for compact or ultracompact strollers, especially in cities like Barcelona. At specialized stores like Bitti Barcelona, it is possible to test different models before deciding which one fits best for daily use.

Which is the lightest and easiest-to-fold stroller?

Ultracompact strollers are usually the lightest and easiest to fold. These models are designed for:

  • travel
  • climbing stairs
  • using public transport
  • storing them easily in the car

At specialized childcare stores like Bitti, it is possible to find several ultracompact models and compare their folding systems.

Which stroller is best for traveling by plane with a baby?

For traveling by plane with a baby, it is recommended to choose an ultracompact stroller, as it takes up less space and usually folds easily.

Many parents look for models that can be easily transported or even taken into the cabin, something that can be checked and tested with the Test&Go service at specialized stores like Bitti Barcelona.

What should I consider when choosing a baby stroller?

Before buying a stroller, it is important to assess several factors:

  • stroller weight
  • folded size
  • suspension and wheels
  • seat or bassinet comfort
  • ease of handling

Receiving advice at a specialized store like Bitti can help compare different options and choose the most suitable model.

What is the difference between a compact and an ultracompact stroller?

Compact strollers are designed for daily use and offer greater stability and comfort.

Ultracompact strollers are lighter and smaller, designed primarily for traveling or easy transport.

At specialized stores like Bitti Barcelona, it is possible to see both types of strollers and test which one best fits each family.

Until what age can a baby stroller be used?

Most baby strollers are certified up to 22 kg in weight, although the age may vary according to each child's growth.

This means that the really important factor is the maximum weight allowed by the manufacturer, not the age.

Choosing a high-quality stroller suitable for each stage ensures greater comfort, safety, and durability during the baby's growth. At specialized childcare stores like Bitti Barcelona, it is possible to receive advice to choose a stroller that correctly adapts to the child's weight and needs.

Where to test baby strollers before buying them?

Many parents prefer to test strollers before buying them to check the folding, maneuverability, or size in the car.

At specialized childcare stores, such as Bitti Barcelona, it is possible to see, compare, and test different strollers thanks to the Test&Go service, which makes it easier to choose the most suitable model.

Which baby stroller brands are most recommended?

The most recommended stroller brands usually stand out for their safety, design, and ease of use. Some of the best known in the childcare sector include European manufacturers and recognized premium brands.

Specialized stores like Bitti work with selected brands that meet high standards of safety, quality, and comfort for the baby.

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